SHIPPING INFORMATION

OPEN HOURS

We're open Monday to Sunday except for pubic holidays.

All orders placed on a Sunday or public holiday will be despatched on the next business day.

NORMAL DELIVERY TIMES (NON-PEAK)

After pick and pack, delivery times are:

- NSW, Brisbane, Melbourne: 1 to 3 working days 

- Adelaide: 3 to 4 working days.

- Perth & Rest of Australia: 5 to 8 working days.

You can enjoy Northern Rivers same-day delivery for an extra fee if you place your order before 1pm.

DELIVERY PRICING

FLAT RATE DELIVERY AUSTRALIA WIDE

We offer flat rate delivery pricing for all Australian main land addresses, including gorgeous Tasmania.

Depending on the size and type of the product being ordered, the flat rate will vary. Battery powered products require dangerous goods shipping for example, so are more expensive to send as they require specialist handling.

Freight companies are increasing their delivery charges to us regularly but we're keeping our delivery pricing consistently low for you, so the price our website charges is effectively half of the true cost we incur. We sincerely appreciate your contribution to the delivery cost, as it helps us deliver a better service.

Orders are mostly sent with AusPost and StarTrack, then occationally TNT, Direct Freight and Fastway, depending on your location. We've learnt over the years that some couriers perform better in different states and regions.

EXPRESS DELIVERY

When selecting Express delivery, we will prioritise your order and despatch with AusPost Express or StarTrack as fast as possible.

Accessories and non-batteries can usually go by air with AusPost Express. Battery powered products will always have to travel by road and rail with StarTrack as they will be classed as dangerous goods.

INTERNATIONAL DELIVERY

selection of accessories are available to purchase internationally and the delivery cost will be calculated on checkout. You need to progress to the checkout page, so the system knows your destination and the products on order for pricing calculation. Delivery costs vary from country to country.

We currently only deliver bulky items such as bikes, skateboards and paddle boards to Australia & Tasmania. Please contact us for a quote if you live on a remote island off the Australian mainland or if you wish to purchase from another country.

ADDITIONAL INFORMATION

TRANSPORT DAMAGE

Given the speed at which some courier companies operate, there is a very small risk that a product may get damaged on route. If this occurs, we will replace your product as soon as possible or provide credit for another similar product. You will need to make sure you report your damaged item within 24hrs of it's arrival and ensure your damaged item is available for collection by our couriers as soon as possible and we’ll sort out the rest.

How to report damaged items; simply send us photos of the product damage and the photos of the outside of the box within 24hrs, so we have all the information needed to make a claim with the courier on time.

DELIVERY RESPONSIBILITY

Freedom Machine maintain ownership and responsibility of the products until they are delivered to the requested delivery address.

ATL

Customers can give Authority to Leave (ATL) for goods at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.